Privacy Policy

Effective Date: July 24, 2026

1. Information We Collect

We may collect the following categories of information when you visit our website, request a quote, contact us, schedule service, or otherwise interact with American Auto Glass.

Personal and Service Information

• Name, phone number, email address, physical address, and preferred contact method.
• Vehicle year, make, model, VIN or other vehicle details that you choose to provide.
• Service requested, insurance-claim status, appointment preferences, photos, and project details.
• Communication consent records and timestamps, including SMS and email preferences.

Website and Device Information

• IP address, browser type, device information, and approximate location derived from your IP address.
• Website usage, referral pages, pages viewed, and interaction data.
• Cookies and similar technologies used to operate, secure, and improve the website.

Customer Communications

• Records of inquiries, quote requests, appointments, and customer-support communications.
• Service history, feedback, reviews, and communication preferences.

Our website does not request payment-card information through the quote form. If you use financing, payment, insurance, or another third-party service, that provider may collect information under its own privacy policy.

2. How We Use Your Information

We may use collected information to:

• Respond to inquiries and prepare service estimates.
• Schedule, provide, and follow up on auto glass and calibration services.
• Assist with insurance-related service communications when requested.
• Send appointment reminders, customer-support messages, and other communications you have authorized.
• Improve website functionality, customer experience, and service quality.
• Protect the website, prevent fraud, and maintain business records.
• Document and honor your communication choices and consent.

3. SMS Messaging and Compliance

Text Message Program Terms

By expressly opting in to our SMS messaging service, you agree to receive text messages related to services you requested, including quote follow-up, appointment confirmations, reminders, scheduling updates, customer support, and important service information.

Opt-In and Consent

• You will receive SMS messages only after providing consent.
• Consent to receive text messages is not a condition of purchasing goods or services.
• We may maintain timestamped records of opt-in and opt-out actions.
• We operate the program in accordance with the Telephone Consumer Protection Act and other applicable requirements.

Opt-Out Instructions

• Reply STOP to cancel SMS messages at any time.
• We may send one final confirmation message after an opt-out request.
• No additional SMS messages will be sent unless you opt in again.

Message Frequency, Rates, and Support

• Message frequency varies according to your service request and interactions with us.
• Message and data rates may apply.
• Reply HELP for assistance, email admin@americanautoglassnc.com, or call (984) 600-8701.
• Wireless carriers are not responsible for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be provided to service providers that support message delivery or customer service, but text-message originator opt-in data and consent records will not be shared with third parties for their own marketing purposes.

4. Information Sharing and Disclosure

We do not sell, rent, or trade personal information. We may disclose information in the following limited circumstances.

Service Providers

• Vendors that help us operate the website, deliver messages, schedule appointments, process service requests, host data, or provide customer support.
• Insurance, financing, payment, or similar providers when you request or authorize the related service.
• Professional advisers and contractors that need the information to provide services to us and are expected to protect it.

Legal and Safety Requirements

• When required by law, court order, subpoena, or valid legal process.
• When reasonably necessary to protect our rights, customers, employees, property, or the security of our services.

Business Transfers

Information may be transferred as part of a merger, acquisition, financing, reorganization, or sale of business assets. Any successor will remain subject to applicable privacy obligations.

Text-message originator opt-in data and consent are excluded from sharing for marketing or promotional purposes, except for providers needed to operate the messaging service.

5. Data Security and Retention

We use reasonable administrative, technical, and physical measures designed to protect personal information. These measures may include access controls, secure transmission, system updates, employee practices, backups, and incident-response procedures.

No method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security. We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and satisfy legal obligations.

6. Cookies and Tracking Technologies

We and service providers that support our website may use cookies and similar technologies to operate the site, remember preferences, measure traffic, understand visitor interactions, prevent misuse, and improve performance. The website may also display third-party content such as maps, reviews, social-media links, or financing resources. Those providers may collect information according to their own policies.

You may control cookies through your browser settings. Disabling cookies may affect some website features.

7. Your Rights and Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also:

• Opt out of marketing emails by using the unsubscribe link in the message.
• Opt out of SMS messages by replying STOP.
• Withdraw consent for future communications.
• Ask how we process or share your information.

To make a request, contact us using the information in Section 10. We may need to verify your identity before completing a request, and some information may be retained when required or permitted by law.

8. Third-Party Links and Services

Our website may link to websites or services operated by other organizations. American Auto Glass does not control their privacy practices. Review the privacy policy of any third-party service before submitting information. This Privacy Policy applies only to information collected by American Auto Glass.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will be posted on this page with a revised effective date. When appropriate, we may provide additional notice of material changes.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

By using our website and services, you acknowledge this Privacy Policy.